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Cancellation conditions

Cancellation Policy 2024-01

1 Regular cancellation
1.1 Cancellation must be communicated in writing or by email to info@guesthouse-moncarapacho.com

1.2 The following costs are associated with a cancellation:

• In case of cancellation up to the 90th day before arrival: 25% of the rental price;
• In case of cancellation from the 90th day to the 60th day before arrival: 50% of the rental price;
• In case of cancellation from the 60th day to the 31st day before arrival: 75% of the rental price;
• In case of cancellation from the 31st day up to 1 day before arrival: 90% of the rental price;
• In case of cancellation on the day of arrival or later: 100% of the rental price.

2 Additional cancellation conditions in connection with Covid-19
2.1 On the basis of a doctor's certificate, a reservation can be converted into a rental credit, provided that conditions 2.1.1., 2.1.2 and 2.1.3 are met.

2.1.1 There is a negative travel advice from the government in the renter's home country for the Algarve region and/or travel from the renter's home country is not permitted due to Portuguese regulations.

2.1.2 A new reservation will take place within two months after cancellation or as much later as agreed in consultation and confirmed in writing by the lessor.

2.1.3 The new reservation will be made for a period within two years after cancellation.

2.2 A cancellation that does not comply with 2.1.1 to 2.1.3 will be considered a regular cancellation.

3 Cancellation by Guesthouse-Moncarapacho
3.1 In the event of force majeure, whether permanent or temporary, Guesthouse-Moncarapacho is entitled to terminate the agreement in whole or in part or to temporarily suspend it without the guest being able to claim performance and/or compensation:

3.2 Force majeure includes, but is not limited to: threat of war, war, uprising, molestation, strikes, boycotts, disruptions in the energy circuit, in traffic or transport, government measures, shortages of raw materials, natural disasters and all extraordinary weather conditions.

3.3 Death of one of the owners or close relatives etc. under which full or partial compliance with the agreement cannot reasonably and fairly be required of Guesthouse-Moncarapacho. This also applies in the event of termination of the business and/or sale of the real estate.

4 Change
4.1 A guest can change a booking up to 30 days before arrival.
4.2 The booking may not be cheaper after changes than the original booking.
4.3 For changes, a change fee of 20.00 euros will be charged.

5 Substitution
5.1 If the reservation is transferred in its entirety to a third party, the booker must notify Guesthouse-Moncarapacho of this in writing.
5.2 A change fee of EUR 20.00 will be charged for these changes.
5.3 Amounts already paid will be considered as paid by the acquiring party. The transferring and acquiring parties must settle this among themselves.

We always advise you to take out good travel and/or cancellation insurance.