Terms and Conditions
General and/or booking conditions 2024-01
1 Definition of tenant and landlord
1.1 Guesthouse-Moncarapacho is a holiday accommodation, with the following contact details:
- Celina Schiphorst-Ongenae and Maarten Schiphorst
- Sitio da Cabeca 373-T, 8700-068 Moncarapacho Portugal
- License Casa de Campo (pending)
1.2 The following conditions apply to all bookings at Guesthouse-Moncarapacho, unless otherwise agreed in writing.
1.3 Tenant means the person who made the booking as well as any co-tenants.
2 Rental period
2.1 The minimum rental period is 7 nights, unless otherwise agreed in writing.
3 Reservations and deposits
3.1 Reservations can be made online or by email.
3.2 The reservation will be confirmed by the landlord by e-mail.
3.3 The reservation is only final after confirmation by the landlord and after receipt of the deposit of 50% of the rental amount.
3.4 The deposit must be received by the landlord within one week after confirmation of the reservation request.
3.5 The remainder of the rental amount must be received by the landlord no later than thirty days before arrival.
3.6 If payments are not made within the agreed period, the lessor reserves the right to cancel the reservation.
3.7 In the event that a deposit has already been paid, failure to comply with the payment agreement (see 3.3) will be considered as cancellation and no refund will be made.
4 Booking and personal data
4.1 All persons staying with the landlord must be stated by the main tenant when booking.
5 Arrival and departure times
5.1 Arrival from 4:00 PM to 9:00 PM.
5.2 Departure before 10:30 am.
5.3 Deviations from the stated times are possible in consultation and based on availability.
6 The rental amount
6.1 The prices stated include water, electricity and WiFi.
6.2 The use of bed linen, bathroom and kitchen linen is included.
6.3 Final cleaning is included
7 Cleaning
7.1 Upon departure, the tenant is expected to leave the apartment tidy (dishes done, BBQ & wood stove cleaned and dirt removed), or ask for our hotel service rate if you want to leave the tidying and cleaning entirely to us.7.2 For stays longer than 1 week (and every week thereafter), bed linen, used towels and used linen will be changed weekly.
7.3 For stays longer than 1 week, additional (weekly) interim cleaning can be booked for €35 per time.
8 Guests and pets
8.1 The maximum occupancy per accommodation is two persons, with the exception of Casa Pipa where there is additional room for 1 baby.
8.2 The accommodation is only accessible to the tenant and other members of the travel group, provided that they have been indicated in advance by the tenant when booking.
8.3 In consultation and only with written confirmation (by e-mail), the tenant may receive guests from outside the accommodation during the day (until 22:00), provided that they do not cause any inconvenience to other tenants. The tenant is responsible for the behavior and any inconvenience of his or her guests.
8.4 If the tenant and/or guests of a tenant as referred to in 7.4 cause a nuisance (at the discretion of the landlord), they may be immediately denied access to the premises.
8.5 Pets are not allowed.
8.6 If it appears (at the discretion of the landlord) that conditions 7.1 to 7.6 are not met, the landlord reserves the right to deny the tenant access to Guesthouse-Moncarapacho with immediate effect. This will be considered a cancellation without refund.
9 Smoking, barbecue and open fire
9.1 Smoking is prohibited in the apartments. The tenant is only allowed to smoke on the terrace belonging to the apartment where the tenant is staying. Smoking in the garden is prohibited (this is due to the strict fire safety regulations that apply in Portugal).
9.2 The use of a barbecue is only permitted in areas designated by the landlord.
9.3 Making open fires is prohibited.
9.4 If it appears (at the discretion of the landlord) that conditions 8.1 to 8.3 are not met, the landlord reserves the right to deny the tenant access to Guesthouse-Moncarapacho with immediate effect. This will be considered a cancellation without refund.
10 Substitution
10.1 Tenant can transfer the booking to another tenant, at the latest three days before the start of the rental. This is only possible with the written permission of the landlord.
11 Liability
11.1 During the stay, the tenant is liable for the apartment, the furnishings and all items belonging to the rented property. Any damage caused must be reported to the landlord immediately.
11.2 If any damage has occurred, this may be charged to the tenant.
11.3 The landlord is not liable for loss, theft and/or (injury) damage caused to or by tenants of Guesthouse-Moncarapacho.
11.4 The Lessor is not liable for damage caused by natural disasters, natural disasters, nuclear disasters, attacks, strikes, acts of violence, epidemics and other external factors.
11.5 Lessor is not liable or responsible for damage, loss or changes resulting from factors beyond its control.
11.6 Guesthouse-Moncarapacho is an old Portuguese house renovated to modern standards. There are differences in level (including sloping terrain, steps and steps) in and around the property, resulting from the location and the original construction. The tenant is aware of this and the landlord is not liable for damage incurred by these circumstances pertaining to the location.
11.7 It may happen that, despite the fact that Guesthouse-Moncarapacho is quietly situated and has no direct neighbours, work is taking place in the area, such as (agricultural) construction work or other activities. The landlord is not liable for any nuisance resulting from this.
11.8 Lessor has the right to cancel a reservation at any time if circumstances beyond the lessor's control force or necessitate this. Lessor is only obliged to refund the rent already paid by the tenant for the rental days not used.
12 Complaints
12.1 If the stay does not go as expected, the tenant must inform the landlord as soon as possible so that a solution can be found.
13 Swimming pool access
13.1 Use is at your own risk.
14 Privacy
14.1 The landlord is obliged to provide certain personal data of the tenant to the SEF (the public service that monitors borders and “foreigners”, including tourists).
14.2 Personal data will not be provided to third parties, with the exception of our cooperation partner (MyTourist), for recording the necessary data for a reservation in the booking system and other processors as mentioned in the section "Controllers & Processors" of our "privacy statement".
15 Denial of access
15.1 If it appears (at the discretion of the landlord) that the tenant does not meet the conditions described above, the landlord reserves the right to deny the tenant access to Guesthouse-Moncarapacho with immediate effect. This will be considered a cancellation with no refund.
16 Agreement
16.1 Tenant is deemed to have read and understood these and the above conditions. When booking, the tenant agrees to these and the above conditions.