Information about your holiday accommodation
Welcome to Boutique Guesthouse-Moncarapacho
To make your stay in one of our three suites as pleasant and easy as possible, we have put together the necessary information in writing.
Arrival
You are welcome to check into your accommodation from 4:00 PM onwards. If you would like to arrive earlier, we can block this date in our booking system for you, if still possible, so that other guests cannot book for this date.
For an additional fee, you can check into your accommodation earlier. Rates are:
Arrival after 1:00 PM, 50% of the nightly rate minus any discount code
Arrival before 1:00 PM, 100% of the nightly rate minus any discount code
Flight number
Please provide us with your flight number and let us know when you expect to arrive, so we are aware and can welcome you.
When we are unable to welcome you in person, one of our staff members will greet you. Of course, we will let you know in advance.
As a guest, you will receive an invitation from us to a (temporary) WhatsApp group where we, Maarten and Celina, and you as a guest can communicate with each other.
If you have any questions or comments during your stay, you can share them there. Please provide us with your phone number if we don't have it yet.
We live on the property ourselves (from October until the end of May) and of course you can also contact us in person! During the summer period, we stay in the vicinity.
Included
At your stay beach towels, towels, kitchen linen, bed linen, bathrobes and a hairdryer are available. That saves you valuable suitcase space!
Digital information guide
In addition to blogs and information on this website, we have compiled a digital visitor guide for our guests.
This link provides access to information and links about various activities and attractions in our area.
Wifi
In the living room of your accommodation, you will find the QR code for the WIFI. It can be received throughout our entire property.
Television
Each accommodation features a television with NL Ziet and Prime.
General
A final cleaning and an interim cleaning are included. During the interim cleaning, your accommodation is refreshed, your bed is made, used towels and kitchen linen are refreshed. Your bed will be changed for a longer stay of 9-10 days.
We will tidy up your stay but will not touch your belongings. We will leave them neatly as we find them.
Please deposit all residual waste, plastic, glass, and paper in the containers on our parking lot daily.
In Casa Celine there is a washing machine available. If you stay in Casa Pauline and Casa Florine, you can go to various laundrettes in the immediate area, such as the Intermarche in Moncarapaco.
Preserve belongingsOur accommodations are furnished with beautiful warm fabrics that we and our guests want to enjoy for a long time.
BlanketsThere are blankets in the cottage to protect the sofa and chairs. Use these blankets, for example, if you have used sunscreen, if you want to eat comfortably on the sofa, or if you are sweating excessively due to the heat.
Swimwear
We kindly ask our guests not to sit inside in (wet) swimwear. Outside you will find a drying rack. Thank you!
Children
When renting to a family with children, we standardly cover the sofas and chairs with blankets. Much more relaxed!
Accident
We do not ask for a deposit because we assume that our guests will handle our belongings carefully.
In the unlikely event of damage, please let us know and we will either repair it or provide a replacement.
Use a clean cloth with just water to clean any stains on the furniture. That is often enough.
Let us know as soon as possible when something is broken, and we will replace it as quickly as possible.
Significant damage
If there is significant damage caused by the tenant, we may ask you to compensate for it.
SummerIn the summer months, it can get very hot in the Algarve. Open the windows for a half an hour in the early morning to air out the place.
To keep the heat out, it is advisable to keep the windows closed and the curtains drawn all day long.
When it cools down in the evening, it's lovely to open everything up again. If it doesn't cool down enough, make use of the air conditioning.
Air conditioning
Each cottage is equipped with air conditioning. Please use this when you are in your accommodation. Turn it off when you leave your home.
When you turn on the air conditioning after returning home, it quickly becomes a lovely temperature again! You will find the user manual in your cottage upon arrival.
Floor cooling
During the hottest period of the summer, in addition to air conditioning, there is also floor cooling in all rooms, except in the bathroom.
Bathroom
In your bathroom you will find large and small bath towels. We replace the towels and kitchen linen when you need it.
Place the dirty linen under the sink in the bathroom. We will take it with us during the interim cleaning. And will then immediately provide clean towels!
In Casa Pauline, the shower taps work in reverse of what you are used to.
Kitchen
Our three self-catering accommodations are equipped with all amenities. The kitchen is fully equipped with all the necessary utensils. New bin liners are provided at the bottom of the waste bins. Let us know if you still need something. We will gladly provide it for you!
In Casa Celine has English faucets in the kitchen. Left is cold and right is hot!
Santa Catarina floor tiles
In Casa Pauline, the original handmade tiles from the neighboring village of Santa Catarina are used both inside and outside on the floor. Beautiful but also fragile.
We have impregnated them a few times well against stains, but still the question of removing spilled food or wine immediately with a damp cloth.
Wine cooler
In the kitchen you will find a small wine cooler. Here you will find some delicious local wines ready for you. Enjoy!
Once opened, please do not put the wine bottle back in the wine cooler, but upright in the regular fridge.
Dishwasher
For your convenience during the holidays, there is a two-person dishwasher. Dishwasher tablets are ready for use. We regularly provide the necessary salt and rinse aid ourselves.
The baking pans with plastic handles and the wooden boards are not suitable for the dishwasher. Dishwashing liquid and dish brush are in the cabinet under the sink.
Kitchen towels
In the drawer are dishcloths, towels and tea towels ready. Hand soap, washing-up liquid, kitchen roll and toilet paper are also provided.
Oven
When using the oven, remove leftovers as soon as possible to prevent burning. You can clean the oven with a mild soap solution. For convenience, there is also a roll of baking paper in the oven for protection.
In the oven you will find oven dishes and also two baking pans. Under the oven is a drawer. It contains kitchen linen, placemats, oven gloves, cutting boards and coasters.
Cooktop
The induction hob is very sensitive:
* Remove any residues immediately to prevent burning.
* Do not use sharp objects or abrasive sponges.
* Clean with a soft cloth and a mild detergent.
Kitchen cabinets
In the kitchen of your accommodation, some cabinets are locked, these contain our cleaning supplies.
In Casa Florine, the two cutlery drawers are a bit harder to find. They are located to the right of the wine cooler in the lower cabinet where the pots are kept.
Barbecue
If you want to use the barbecue, you can do so in the shared garden by the pool. We always ensure there is a full gas tank. Leave the barbecue clean.
Waste
In the kitchen, you'll find a small waste bin at the bottom of the sink cabinet. Extra plastic waste bags are ready at the bottom of the waste bins.
In Portugal, waste is also separated. On our car park, you will find 4 different colored containers to deposit your waste. The containers themselves indicate what should go in them. Please put residual waste in the brown container (it says 'organic' on it).
For hygiene reasons, we ask you to put all waste in the containers yourself daily.
WaterIn the Algarve, there is often a water shortage due to drought. It's great if you take this into account.
Due to the large water boilers on our roof, we have an excess of hot water in the storage tanks/boiler. These are heated by the sun and therefore do not require electricity.
It unfortunately takes quite a while for hot water to reach the apartments. Therefore, always use the hot water tap, even if you need cold water.
It ensures that, when everyone keeps using the hot water tap, the hot water reaches the three houses faster.
When all guests keep using the hot water tap, your shower will also be very warm!
An extra bedroom
In Casa Pauline there is a second (smaller) bedroom. Let us know in advance if you would also like to use this one. Then we will make sure the bed is made.
In this room there is a clothes rack for hanging clothes. Also in this room, if it is not used as a second bedroom, our cleaning supplies such as a vacuum cleaner, ironing board, etc. are stored.
Small children
Baby cot, changing mat, potty and high chair are available in Casa Pauline. Let us know in advance what you need for your child(ren), and we will provide it.
Library
Would you like to enjoy a good book during your stay? You'll find plenty in the bookcase at Casa Pauline and Casa Celine.
We cannot guarantee that all the books will appeal to you, but they are very diverse and varied. And it saves some weight in your suitcase!
Safety
Portugal, and especially in the countryside, is one of the safest countries to live in. Nevertheless, it is advisable not to leave (valuable) items visible in the car and to lock the cottage when you leave.
Emergency number
Here too, the national emergency number is 112 or call the emergency organization iMergencies.
Emergency organization iMergencies
We are affiliated with iMergencies, an emergency organization for extra safety and security in the Algarve.
They ensure that foreigners who are not proficient in the Portuguese language are quickly and adequately assisted (often) in their own native language.
So instead of calling 112, connected customers can call the local number of iMergencies. They will contact the appropriate emergency services.
Our guests use this service for a small fee of 0.35 euros per person per night. In case of problems due to illness or an accident, iMergencies will assist you.
Renting a GPS Alarm Button or Tracker is also possible. This personal device can be pressed in case of an emergency, and through a direct voice call or SMS, help can be requested.
If, for example, you fall ill on the beach, they will immediately know where you are. Read more on their website iMergencies
Swimming pool
For safety reasons, there is an electric cover on the swimming pool. When children stay at Casa Pauline, we keep the cover closed as a precaution at all times unless we are present.
Children without a swimming certificate are required to wear armbands around and in the swimming pool.
For safety and peace, children may only use the communal swimming pool together with their parents.
It is advisable to lock the front door while you are inside at Casa Pauline. It is located on the ground floor, directly near the parking lot and main road.
If there are people at the door during our absence, do not invite them in. Refer them to the reception where there is a sign with our phone number.
If you are receiving visitors during your stay, please let us know in advance in our shared WhatsApp group.
Visitors are not permitted to use the guest parking lot. This also applies to the communal garden and swimming pool.
The visit is welcome until 10.00 PM and is under your responsibility.
Accommodation
If you would like to have your visitors stay overnight in your accommodation, this is possible, but only when we have agreed on this in writing via the group WhatsApp or by email.
The cost per person per night is 35 euros excluding tourist tax. They are also, like any other guest, registered with the SEF.
Safe
Each cottage has a safe to store your personal belongings. Ask for the safe code upon arrival if you have not received it.
Doors and windows
Doors and windows open inwards. To open windows or doors, slide the curtains as far to the side as possible to prevent them from tearing.
When leaving the house, close all the windows and lock the doors.
The doors without a key lock can be in tilt-turn position.
Swimming pool
The saltwater swimming pool of 4 by 10 meters is located at Casa Celine in the shared garden. To reach it from Casa Pauline and Casa Florine, walk around the back of the large house. Follow the path uphill and walk past the beautiful Mediterranean plants to the swimming pool.
On the outside wall of Casa Celine you will find the switch open/close when you want to swim. Please close it again when you leave if you have found the pool closed.
Please use the outdoor shower for hygiene reasons before swimming and ensure children use the toilet.
For safety and peace, children may only use the communal swimming pool together with their parents.
Children who cannot swim must wear armbands in the swimming pool.
Large green striped bath towels are ready in your accommodation on your bed. After swimming, you can hang these and the wet swimming clothes on your drying rack in the garden of your accommodation.
Our swimming pool is closed from November 1st until mid-April due to the water temperature.
Maintenance
Minor maintenance in the houses is sometimes necessary. This will be done as much as possible in your absence. We will announce this in the group chat in due time unless it is an emergency.
Garden Maintenance
Every two weeks, our gardener comes to maintain the communal garden and the private gardens of Casa Pauline and Casa Florine.
Rural area
Our Guesthouse is located in the middle of nature. Important to take that into account.
Pests
Don't leave garbage bags outside and make sure the kitchen is always clean so pests are not attracted.
Sewage System
Due to its rural location, our Guesthouse is not connected to the sewage system. To prevent blockages, we kindly ask that you only deposit toilet paper in the toilet.
All other items (including wet wipes) can be placed in the designated toilet bucket. Extra plastic bags are located at the bottom of the relevant waste bin.
In Portugal, it is forbidden during the summer period to light a fire due to the drought and fire hazard.
Regularly, work is carried out in the garden of your accommodation or plants are watered. This will be done as much as possible when you are absent.
Rain and wind
In case of strong wind, please close the parasol on your terrace.
If it rains during your absence, we will remove the cushions from the garden chairs and place them in your accommodation.
If you are at home yourself, we kindly ask you to bring the pillows inside yourself. At Casa Pauline, you can place them in the small bedroom, and at Casa Florine in the accommodation. At Casa Celine, you can put them under the covered terrace.
Departure
There is a time to come and a time to go. We hope you enjoyed your stay!
Departure time
We ask you to leave the accommodation before 10.00 am so that we can get everything ready for the next guests.
Late flight
If your plane departs later in the day and you would still like to make use of your accommodation, we will gladly block this day in our booking system, if possible, so that other guests cannot book it for that day.
For an additional fee, you can, if possible, stay longer in your accommodation to ensure you can still enjoy the last day of your holiday.
Rates are:
Departure before 3:00 PM, 50% night rate minus any discount code
Departure after 3:00 PM, 100% night rate minus any discount code
Attention: Only possible with a written confirmation from us to prevent double bookings!
Luggage storage
If you can't stay in your accommodation any longer, we have the option to store your luggage in a locked cabinet until you leave.
Clean
Leave your accommodation clean and tidy when you depart. Place used towels, bathrobes and kitchen linen in the bathroom on the floor.
For our convenience, leave the duvet cover and pillowcases on the bed. We'll take it off ourselves.
Remove rubbish and place it in the appropriate containers. Leave the oven, barbecue and wood-burning stove clean as you found them upon arrival. Put dirty dishes in the dishwasher and start it if it is full.
Food in the fridge that is still good or leftover products can be left. For many people, life here in Portugal is very expensive. We make sure it goes to a good cause.
Experiences
There is a guest book in the cottage for you to note down your experiences of the area and/or restaurant tips for future guests, in case you enjoy doing so.
We are constantly working to improve our services and appreciate you sharing your experiences during your stay with us.
On TripAdvisor and Google, it is possible to leave a review. Guests who stay with us via the travel agency By June, Booking or Airbnb can submit a review to them.
This can of course also be done via our common whatsapp group or via our e-mail info@guesthouse-moncarapacho.com. Many thanks in advance!
Our reviews can be found here.
Hotel services
If you would like to be completely cared for during your holiday, that is possible. Indicate what you need so that you can relax and enjoy your holiday to the fullest.
Inquire about our arrangements with hotel services. If you have any questions or comments, let us know. See you soon!
Warm regards,
Maarten and Celina Schiphorst-Ongenae
Boutique Hotel Guesthouse-Moncarapacho
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